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As a Product Manager you will be responsible for all aspects of a product line including the coordination of activities across various departments. The Product Manager will need to ensure open communication with clients to ensure the future growth of the product meets market demands while ensuring quality and integrity of features and components. They will be responsible to ensure successful implementation and adoption of product by clients. They will work with the Technology, Sales, and Client Services teams to build and enhance products from existing ideas and help develop new concepts based on industry research and the needs of customers and prospects.
As the Director of the Project Management Office your goal will be to ensure the overall success of all implementation projects. The Director of PMO oversees projects and develops and maintains project management methodologies, standards and tools. The director will be managing a team of project managers which will include delegating projects and resources as well as coaching to improve performance. You will monitor the project pipeline and maintain client relationships throughout the project’s completion. You will ensure that client relationships remain strong and ensure that any client escalation is addressed.